PLEASE CHECK THE BOXES BESIDE EACH
ITEM TO VERIFY YOU HAVE READ, UNDERSTAND AND ACCEPT TERMS.
TERMS: Prepayment is required on all orders unless otherwise
arranged either via bank draft, US Postal Money Orders, Wire
or MAT AVAILABILITY: By filling out this sales agreement you
are contracting Arrowhead Healthworks to build a sauna or mat
or both and that each unit is built to order in Korea. We do
not maintain inventory here currently. It takes approximately
1 week for our bank to verify funds. Once the factory receives
funds, then they starts building the units and it takes approx.
2 weeks for completion. Our mats are not made in the same factory
as the saunas and therefore shipping times may be different.
Then they are packed and sent for shipment to Korean Customs
and then loaded onto the ship in the container headed for S.Calif.
We're notified when they arrive at the docks in Long Beach. They're
off-loaded in specific order from the Freight Container and sent
to X-Ray Hold and then to Homeland Security Inspection and then
Customs. This takes sometimes 2-3 weeks in busy seasons like
Christmas. So, altogether it typically takes 6-8 weeks from the
time orders are processed here until we receive them depending
on variables mentioned above. We keep you up to date via email.The
ozone upgraded saunas are sent to us unfinished and we finish
them here at our S.Calif. warehouse, test them and then pack
and ship them out. This takes approximately a week to complete
after we receive them from the docks.
EQUIPMENT AVAILABILITY: This includes ozone generators and other
related products. These are stocked in small quantities and depending
on the product demand may be subject to sell outs. Some of our
generators are from Asia and some from Canada. Availability will
be based on which units are ordered. We will notify you when
you order about specific model availability. Canadian units are
easier to get in terms of time.
& DELIVERY: The cost of shipping is NOT included in theprice
of the products. Therefore each customers cost will vary depending
on where they are located and the carrier used and shipping speed.
US Domestic shipments on the Continental US are Insured Ground
Only via UPS Ground or FEDEX. We can use a customer's carrier
account if they prefer. Please allow 7-14 business days for delivery.
Back Orders are shipped oldest invoice first. We are not responsible
for delays due to unforseen events such as labor strikes, weather,
acts of war or natural disasters, or International political
issues affecting commerce, Customs & Secrity Inspeection
delays, etc. After the events of 9/11, U.S. Customs policies
are subject to change without notice and sometimes delays are
inevitable ... customers will be notified as soon as possible
should such an event occur. Shipping is considerably higher to
Hawaii and Alaska. Shipping terms and pricing varies and what
is initially quoted may not be what ends up being paid.
SHIPPING POLICY: International Shipments are subject to the Carriers
& their Contractor's Schedules and we have no control over
these things once they leave the US. We only use reputable bonded
shippers who provide insurance and Tracking with Guaranteed Delivery.
We prefer to only ship to the U.S. Forwarder and for international
customers to make their own arrangements for Freight Forwarding
unless special arrangements are made with us. If we arrange it,
there is a transportation & freight fee to ship the items
to the Freight Forwarder at LAX. No duties, taxes or surcharges
are included and are the sole responsibility of the customer
on their end of the shipment.
PRODUCTS GUARANTEE / WARRANTY: 5 yr. Limited Lifetime Warranty
on Domes; 1 yr. Limited Warranty on Electronics. Repair or Exchange
Only. ABSOLUTELY NO REFUNDS. Health Dept. Regulations prevents
us from reselling used saunas. Saunas are warranteed against
manufacturers defect only. Warranty does not cover cosmetic
damage or normal wear and tear or electrical damage resulting
from poor quality power, black or brown outs, power surges, accidents,
transportation damage, or Acts of God such as earthquakes, hurricanes,
injury from off-site use like hotel rooms, conferences, etc.
Warranty is void if inspection verifies damage from excessive
wear and tear, abuse or unauthorized modifications. Other Manufacturer's
Products are subject to the terms of their Warranties / Guarantees.
I understand I should have the delivery person wait so I can
inspect the pakage to insure everything is OK. If there are obvious
factory defects, I can return it for repair or exchange.
REPAIR POLICY: If inspection shows damage which is not factory
defect, we will attempt to repair it here at our So.Calif. Service
Center first. If it is not possible, we will exchange out for
a replacement part but Customer is responsible for all shipping
expenses. If it is factory defect discovered within 7 days of
purchase date, we will exchange it and pay for return shipping.
Customer must ship the defective part back insured with a RAN
(return authorization number). We will replace it with existing
stock if possible or order a replacement from our Korean Factory.
Customer must call for a RA Number and give a reason in writing
along with a photo for verification.
- REFUND POLICY: ALL SAUNAS & MATS
ARE BUILT TO ORDER. THEREFORE THERE ARE ABOLUTELY NO REFUNDS.
Exchange or Reair at our discretion. I understand that there
are no refunds available because are built to order for me and
I agree to these terms.
WAIVER: Arrowhead Healthworks is indemnified against and
shall be held harmless for any type of injury, perceived or actual
through the use of our products by any party for any reason.
- Please Check this Box to indicate
that you underand and Accept to abide by all of the above policies
I understand all the above terms and policies and agree to them.
- (Type Name as on
Payment Method) Date
- Order Authorization Signature:______________________________________________________________